We're here to help you and Capy have the best experience possible. 🌿
Can't find an answer below? Send us an email and we'll get back to you as quickly as possible.
📧 support@chillpy.comWe typically respond within 1–2 business days.
On iPhone/iPad: Go to Settings → [Your Name] → Subscriptions, find Chillpy or Capy Plus, then tap "Cancel Subscription." Your Plus benefits continue until the end of the current billing period.
On Android: Open Google Play → Menu → Subscriptions, find Chillpy, and tap "Cancel."
First, close and reopen the App — purchases sometimes need a moment to sync. If leaves still haven't appeared after 5 minutes, email us at support@chillpy.com with your Apple/Google order number and we'll fix it manually.
Refunds are handled by Apple or Google, not by us. On iOS, visit reportaproblem.apple.com. On Android, contact Google Play support within 48 hours of purchase for an automatic refund, or later through Google's help center.
Streaks reset if you miss a full calendar day without completing any rituals. We don't manually restore streaks, but we're working on a streak-protect feature for Capy Plus members. Hang in there — your bond with Capy doesn't reset! 💚
Go to the Friends tab and tap "Add Friend." You'll need their unique friend tag (it looks like NAME1234). Your own tag is shown at the top of the Friends screen.
Chat with Capy is an AI-powered companion conversation, included with Capy Plus. Capy adapts to your recent mood, habits, and bond stage so the conversation feels personal. It's a calm space for venting, reflecting, or just checking in — not a replacement for a therapist or medical professional.
Your chat content and an aggregated profile (mood averages, streak, top habits) are sent to Google's Gemini AI to generate replies. We never send your email, password, friend tag, social activity, private journal entries, or your intentions and reflections. Full breakdown in the Privacy Policy.
Open the chat screen and tap the menu — you can wipe your full chat history at any time. This deletes the messages, the rolling conversation summary, and the profile snapshot from our servers.
You can delete your account from the side menu (☰) → Delete Account inside the app. This permanently removes all your data from our servers within 30 days. Alternatively, email us at support@chillpy.com with the subject "Account Deletion Request."
Try force-closing the app and reopening it. If the issue persists, check your internet connection — the app needs connectivity on first load. If none of that works, uninstall and reinstall (your progress is saved to your account in the cloud).
Yes! Log in with the same account on any device and all your progress, leaves, and refuge customization will sync automatically.
We love hearing from our users! Email us at support@chillpy.com with details. For bugs, please include your device model and iOS/Android version.