Help

Support

We're here to help you and Capy have the best experience possible. 🌿

💌

Contact us

Can't find an answer below? Send us an email and we'll get back to you as quickly as possible.

📧 support@chillbara.app

We typically respond within 1–2 business days.

🙋 Frequently Asked Questions

How do I cancel my Capy Plus subscription?

On iPhone/iPad: Go to Settings → [Your Name] → Subscriptions, find Chillpy or Capy Plus, then tap "Cancel Subscription." Your Plus benefits continue until the end of the current billing period.
On Android: Open Google Play → Menu → Subscriptions, find Chillpy, and tap "Cancel."

I was charged but my Golden Leaves didn't appear. What do I do?

First, close and reopen the App — purchases sometimes need a moment to sync. If leaves still haven't appeared after 5 minutes, email us at support@chillbara.app with your Apple/Google order number and we'll fix it manually.

How do I request a refund for a purchase?

Refunds are handled by Apple or Google, not by us. On iOS, visit reportaproblem.apple.com. On Android, contact Google Play support within 48 hours of purchase for an automatic refund, or later through Google's help center.

I lost my streak — can it be restored?

Streaks reset if you miss a full calendar day without completing any rituals. We don't manually restore streaks, but we're working on a streak-protect feature for Capy Plus members. Hang in there — your bond with Capy doesn't reset! 💚

How do I add a friend?

Go to the Friends tab and tap "Add Friend." You'll need their unique friend tag (it looks like NAME1234). Your own tag is shown at the top of the Friends screen.

How do I delete my account and data?

You can delete your account from Settings → Account → Delete Account inside the app. This permanently removes all your data from our servers within 30 days. Alternatively, email us at support@chillbara.app with the subject "Account Deletion Request."

Capy is not showing up / the app is blank on launch

Try force-closing the app and reopening it. If the issue persists, check your internet connection — the app needs connectivity on first load. If none of that works, uninstall and reinstall (your progress is saved to your account in the cloud).

Can I use Chillpy on multiple devices?

Yes! Log in with the same account on any device and all your progress, leaves, and refuge customization will sync automatically.

I have a feature idea or bug to report

We love hearing from our users! Email us at support@chillbara.app with details. For bugs, please include your device model and iOS/Android version.

📱 App Information